Refund policy

Our Happiness Guarantee

If you are not happy with your purchase, for whatever reason, Aloha Threads offers free returns on domestic orders within 30 days, as long as the item is in its original condition. That means you have 30 days after receiving your order to request a return.

To be eligible, the item must be in the same condition you received it: unworn or unused, with tags, in its original packaging, and you will need your original order number.

To start a return, contact us FIRST at support@aloha-threads.com. The return address is provided after you have written to our support team. If your return is accepted, we send you a return shipping label plus instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when it arrives and contact us right away if the item is defective, damaged, or not what you ordered, so we can evaluate the issue and make it right.

Exceptions

We cannot accept returns on final sale items, gift cards, or customized and personalized items.

European Union 14 day cooling off period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without a justification. As above, the item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you are refunded automatically to your original payment method within 10 business days. Your bank or card company may take a little longer to post it. If more than 15 business days have passed since we approved your return, contact us at support@aloha-threads.com.